Library Help

If you are signing into Explore to request books via Click & Collect, to order material via our Interlending & Document Supply Services, or to save searches etc. please check that you select the correct option, UCL students and staff OR Other library members, and e-mail library@ucl.ac.uk with any queries.

However, you don't need to be signed into Explore to search for resources, and providing that you are a current student or staff member at UCL you will be prompted to sign into e-resources with your UCL credentials.

Otherwise, the sign-in problem may have been temporary, so trying a different browser or clearing your cache might help which you can do in various ways:

on a PC by pressing CTRL + SHIFT + DEL simultaneously

on a Mac by pressing command + shift + del simultaneously

via your browser such as Safari by selecting "Clear History"

in "Settings" on various browsers and devices

Also, see our web page on issues with Explore, and if you continue to experience problems please contact our E-resources Team.